Tech FAQ
(2/2)
This
document contains the most frequently asked questions
(FAQs) about the Online Classroom software and Homeworkhelp.com services.
Membership
Products
and Services
Billing
Q:
What makes Homeworkhelp.com unique?
A:
Our exceptional and highly
qualified tutors! Students respond well to the motivated
and competent tutors who have the ability to bring out
the best in them. Students love our online tutoring methods
and become more confident of their skills as our tutors
help them resolve homework questions and master key concepts.
Our tutors take the time to work with your child individually
and help your child master the skills they need before
moving onto the next challenge.
Q:
How much does it cost to join the Homeworkhelp.com?
A:
You may purchase any of the
lengths of membership below. The longer membership you purchase,
the greater discounts you receive.
Level
1 - $30
Level 2 - $50
Level 3 - $100
Level 4 - $175
By registering, you can view
profiles regarding our tutors and your own information.
Search for tutors and learn more about each by selecting
the Find a Tutor link, located on the top right
corner of your screen. After you sign in, begin your search
and select Option 2. You may find tutors who meet
your requirements and review their information including
background, experience, and fees.
Q:
I have two kids. Can they share the membership?
A:
Yes, the membership can be
shared by multiple family members.
Q:
How long does it take to become a member?
A:
Becoming a member is simple
and easy. You can join Homeworkhelp.com when you need
immediate Internet tutoring help, or you may sign up in
advance for tutoring services. It takes only minutes!
You and your child are steps away in receiving the help
you need.
Q:
What subject areas do you cover?
A:
Our tutors cover many academic
content areas. Math and English are the most requested
subjects from students. Some of our tutors can help in
the higher levels of math including Algebra, Trigonometry,
and Calculus. Our English tutors can help in areas such
as grammar, composition, and literature. We are also continuing
to expand our subject base and will include other subjects
for tutoring including Social Studies, Chemistry, Biology,
and Physics. Continue to review our information for other
subjects to be added soon!
Q:
Will tutors be able to tutor at our home?
A:
No. Our tutors will not go
to your home. All tutoring sessions are conducted on the
Internet through our Online Classroom System powered by
the AccuLive Commander. Internet tutoring is more convenient
than on site at home tutoring. Why bother with having
to schedule tutoring at your home when you can easily
schedule tutoring with qualified tutors, online using
the Internet?!
Q:
Is it safe to hire an online tutor?
A:
Our
tutors are qualified instructors and educators with many
years of experience, including certified teachers, college
professors, professional tutors, and graduate school students
from across the country. Each must pass our strict screening
requirements, and all tutors have received a seven-year
criminal background and reference check by the American
Tutoring Association. In addition, we record ALL
tutoring sessions for quality assurance. We
ensure that our tutors are providing their best for your
child, and that your child is mastering the skills s/he
needs to perform well and succeed in school.
We
have the most professional and qualified tutors to help
your child achieve success in the classroom! It's safe
to hire our online tutors!
Q:
Is the tutoring service provided by the Homeworkhelp.com
directly?
A:
No. We do not provide tutoring service directly. Instead,
we provide a solution for both students and tutors to
join an online tutoring session over the Internet. Our
role is to be the bridge between you and tutors.
Q:
Is the Homeworkhelp.com a tutoring service?
A:
Homeworkhelp.com provides the means in which
parents, student, and tutors come together. Our website
is not a traditional tutoring service, meaning there isn't
a set program or weekly tutoring sessions your child is
required to complete. Parents, along with your child,
join the Homeworkhelp.com and select the tutor best suited
to meet the needs of your child, and then decide how often
to meet for tutoring sessions. Students may choose to
have one session with a tutor or several. You are not
locked in to one particular tutor, you may choose from
the available tutors. Homeworkhelp.com is flexible; you
may even decide to schedule weekly sessions with a particular
tutor similar to that of traditional at home tutoring.
Parents and students are not committed to a specified
program or weekly tutoring session. It is up to you to
decide on how much to use the Homeworkhelp.com.
Q:
So what are the fees of tutors?
A:
Tutoring
fees are set by our tutors. You may view this information
after you join the Homeworkhelp.com under the particular
tutor's profile in whom you are interested. The fees are
hourly and are purchased in advance. Based on the amount
of time you want your child to be tutored, points are
deducted from your account. This is all taken care of
through our online payment system. Our Homeworkhelp.com
payment system keeps track of your account and makes the
payments directly to tutors. We take care of all e-commerce
and use Secure Socket Layer (SSL) encryption. SSL works
with Firefox, Netscape, and Internet Explorer browsers
to encrypt and protect your confidential information.
All billing and payment transactions are taken care of
by us!
Q:
What kinds of payment types do you accept?
A:
We accept online payment
via PayPal. You can either pay by credit card or bank
account through PayPal. It's a secure online payment system.
Your account will be activated within a few minutes if
you pay by PayPal. Otherwise, it will take a few days
to process your payment if you pay by a money order or
use a personal check.
Q:
Can I check my payment history and usage report?
A:
Yes.
You may retrieve your payment history and generate usage
report in the My Account
area under My Profile
option.
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