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Customer Service & Tech Support

How Online Classroom Works

What You Need

Online Demo Clips

CD-ROM Software

Our support team posts Helpful Information for answering your questions. This is a good place to start!

How Homeworkhelp.com's Online Classroom Works

Homeworkhelp.com offers live, Internet-based tutoring through its easy-to-use, proprietary online classroom. Our classroom is unique because it provides " real conversations in real time" over the Internet, using special voice technology that allows student and tutor to have a two-way (full duplex) audio dialogue using a regular headset or microphone with speakers connected to a Windows PC. The student and tutor also write questions and answers to each other in real time, which are displayed on both the student's and tutor's computer screens, along with the personalized tutorials provided by Homeworkhelp.com. Student can instantly text message to tutors and receive a response online. In addition, we offer an interactive WhiteBoard where both the student and tutor can work together and resolve equations, improve skills, and ensure mastery of key concepts.

Best of all, students find it fun! Children respond to our online tutoring methods and become more confident and excited with each lesson. Our powerful combination of unique technology and exceptional teachers take the fear out of learning.

What You Need

Our software is easy to install and use on your existing Windows computer! All you need is:

  • A computer (Pentium III 800 Mhz or PowerPC G4) running Windows 2000, XP, Vista, Mac OS X, Linux Desktop (or more recent).
  • 192 MB of memory (256 MB is highly recommended)
  • Microsoft IE 6.0, FireFox 1.5 or later
  • Java Runtime Environment (Java Plug-in)
  • Color monitor with resolution 1024x768 or higher
  • Sound card with microphone and speakers (a headset is recommended for better quality)
  • A reliable broadband Internet Service Provider (ISP), such as AT&T/Yahoo DSL or Comcast cable. Dial-up connection does not have enough bandwidth to receive both streaming voice and data simultaneously)

Online Demo Clips

Review our Demo Clip for Tutors or Demo Clip for Students before using our Online Classroom software. But, be sure to have Macromedia Flash Plug-in installed on your computer. Both clips will provide an overview about our classroom and how it is used for providing tutoring through the Internet.  Review as often as you like to become familiar with our applications and tools.

CD-ROM Software

Homeworkhelp.com software titles have been licensed and published by various leading publishers under their own brands such as Encore, Topics, DK, PC Treasures, Knowledge Advanture,...etc. Should you have any technical questions, please contact respective publishers or visit Software FAQ.

Math Advantage, High School Advantage & Middle School Advantage (2007/2008/2009/2010):

Contact Encore at www.encoreusa.com or call (310)719-2890.

High School Success (2005/2006/2007/2008/2009/2010):

Contact Topics Entertainment at www.topics-ent.com or call (425)656-3621.

DK Teaching Pro (Dorling Kindersley):

Contact Global Software Publishing at www.learnatglobal.com or call (212)273-9755 .

High Achiever (Xpressions Media):

Contact PC Treasures at www.pctreasures.com or call (248)969-7800.

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